HELP: Off-Campus Access

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HELP: Off-Campus Access

What is Off-Campus Access

Who is eligible

Supported OS & Browsers

Known Issues

Report Problems / Get Help

What is Off-Campus Access

Off-Campus Access service allows you to connect to e-resources (databases, online journals, e-books) licensed by Waseda University remotely from home or while traveling.
Our vendors generally serve their content freely only to the computers connecting to the Waseda campus network. To be able to access licensed resources from off-campus, you need to authenticate (login with ID and password) and connect to the campus network using Off-Campus Access service.
Note that not all e-resources are available from off-campus due to licensing or technical restrictions. For some e-resources, off-campus access is limited to certain users or it may take some time before they are available from off-campus.
To view on-campus only web pages other than library e-resources, use “Off-campus access using VPN” provided by IT Center.

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Who is eligible

Off-campus Access is available to current Waseda University undergraduate students, graduate students, full-time faculty and staff. You will need your Waseda-net authentication ID and password for authentication. Part-time lecturers are not eligible for off-campus access.

Current Students

Who is Eligible?

Undergraduate Students (including Non-degree Students)
Graduate Students (including Non-degree Students)

Who is Not Eligible?

Students of Waseda University Senior High School
Students of Waseda University Honjo Senior High School
Students of Art and Architecture School
Students of Kawaguchi Art School of Waseda University

Full-time faculty and staff

Who is Eligible?

Professor, Associate Professor, Assistant Professor, Teacher (Affiliated Senior High School), Research Associate, Visiting Professor (full-time), Visiting Associate Professor (full-time), Visiting Lecturer (full-time), Instructor, Visiting Research Associate, Professor (without tenure), Associate Professor (without tenure), Assistant Professor (without tenure), Instructor (without tenure), Senior Researcher, Researcher, Junior Researcher, Full-time Staff, Full-time Contract Staff
Who is Not Eligible?

Part-time faculty and staff

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Supported OS & Browsers

Off-campus Access service will work with the following operating systems (OS) and browsers. Some databases and e-journals may require specific browsers or versions.

Operating System	Browsers
Windows 7	Internet Explorer 8.0, Firefox 3.0, Firefox 3.5
Windows Vista	Internet Explorer 7.0, Internet Explorer 8.0, Firefox 3.0, Firefox 3.5
Windows XP	Internet Explorer 6.0, Internet Explorer 7.0, Internet Explorer 8.0, Firefox 3.0, Firefox 3.5
Apple Mac OS X 10.6.x (Intel platform)	Firefox 3.5, Safari 4.0
Apple Mac OS X 10.5.x (PPC and Intel platforms)	Firefox 3.0, Firefox 3.5, Safari 3.0, Safari 4.0
Apple Mac OS X 10.4.x (PPC and Intel platforms)	Firefox 3.0, Firefox 3.5, Safari 3.0, Safari 4.0
Apple iPhone 1.x, and 2.x and 3.x	Safari 3.0, Safari 4.0

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Known Issues

Issues specific to Off-Campus Acceess are listed here. Please check Scheduled Maintenance, also.

[UNRESOLVED]All databases: [Problem] When you continue to search or download fulltexts accessing via the Off-Campus Access, sometimes the error message "Bad Request" appears and then the Off-Campus Access service becomes unavailable.; [Solution/Workaround] Please clear the cashes and cookies of the browser, close the browser, and start again from the beginning.
[UNRESOLVED]D1-law.com: [Problem] When accessing via the Off-Campus Access, you cannot access to the service.; [Solution/Workaround] There is a 30-minute "time-out" period for each session. If the time-out occurs during a session via the Off-Campus Access, other users will get the same time-out error message and cannot use the service. If it occurs, log out, close the browser, and start again from the beginning after a while.
[RESOLVED]EBSCOhost (Business Source Complete, Educational Administration Abstracts, GreenFILE, Historical Abstracts, PsycARTICLES, PsycINFO, Psychology and Behavioral Sciences Collection, Regional Business News, SPORTDiscus, Teacher Reference Center): [Problem] When accessing via the Off-Campus Access, you cannot view "HTML Full Text".; [Solution/Workaround] The problem has been resolved (February 1, 2011).
[UNRESOLVED]JapanKnowledge+NRK: [Problem] When clicking the "個別" button to use the 個別検索 (Individual search) function, sometimes the error message "Not Found" appears on Google screen and the function becomes unavailable.; [Solution/Workaround] We are working with the vendor to resolve this problem. Please use the 基本検索 (Basic search) instead or use the database on-campus.
[UNRESOLVED]Kikuzo II visual (Asahi Shimbun Online): [Problem] Links to Help, Terms of Use, and Logout in the upper frame of the search screen sometimes do not display properly.; [Solution/Workaround] Under investigation. You can use search and other features without any problem.; [Problem] You cannot toggle among pages with back and forward buttons while viewing page images in Asahi Shimbun Compressed Edition.; [Solution/Workaround] Please search the issue that you need by the Date of Issue again or use the database on-campus.
[UNRESOLVED]Literature Online: [Problem] When exporting citation directly to RefWorks via the Off-Campus Access, you will get an error message saying "Import aborted, missing server and/or file information." and cannnot export catation .; [Solution/Workaround] Select "Download in a format compatible with ProCite, EndNote, Reference Manager or RefWorks" and save as a text file. Import the saved file to RefWorks using RIS Format import filter.
If you use Firefox, direct export is available.
[UNRESOLVED]MAGAZINEPLUS: [Problem] When accessing via the Off-Campus Access, you cannot get search results.; [Solution/Workaround] We are working with the vendor to resolve this problem. Please use the database on-campus.
[UNRESOLVED]NetLibrary (EBSCOhost): [Problem] When accessing via the Off-Campus Access in Internet Explorer 8, you cannot view PDF full text content.; [Solution/Workaround] Please use a different browser such as Firefox instead of Internet Explorer 8.
[UNRESOLVED]Nikkei Telecom21: [Problem] When accessing via the Off-Campus Access, you cannot search.; [Solution/Workaround] We are working with the vendor to resolve this problem. Please use the database on-campus or use the "Nikkei Telecom21 simple mode" via the Off-Campus Access.
[UNRESOLVED]ProQuest (old platform): [Problem] Direct export to RefWorks does not work properly.; [Solution/Workaround] Please use "Download in a format compatible with RefWorks" instead.
[RESOLVED]ProQuest (new platform): [Problem] On the new ProQuest platform implemented after April 2011, [Email], [Print], [Cite], [Export], [Save as file], and [Save to My Research] of selected articles functions don't work properly.; [Solution/Workaround] The problem has been resolved (September 28, 2011).
[UNRESOLVED]ProQuest (new platform): [Problem] On the new ProQuest platform implemented after April 2011, [Select Database] function doesn't work properly.; [Solution/Workaround] We are working with the vendor to resolve this problem. Please use the old platform instead.
[RESOLVED]Yomidas Rekishikan: [Problem] When accessing via the Off-Campus Access, Internet Explorer 8 on Windows 7 is not available.; [Solution/Workaround] The problem has been resolved (September 3, 2010).
[UNRESOLVED]Web of Science: [Problem] When accessing to the new version (WoK5) via the Off-Campus Access in Internet Explorer 8, sometimes there are display problems.; [Solution/Workaround] Please use a different browser such as Firefox.
[RESOLVED]Web of Science: [Problem] When accessing to the new version (WoK5) via the Off-Campus Access, you cannot sort records properly.; [Solution/Workaround] The problem has been resolved (November 9, 2011).
[RESOLVED]Web of Science: [Problem] When accessing to the new version (WoK5) via the Off-Campus Access, clicking on the FindFulltext icon will lead to the full text sources of another article.; [Solution/Workaround] The problem has been resolved (November 2, 2011).
Notice (E-journals for Tokorozawa Campus users only): [Problem] Some e-journals subscribed by Tokorozawa Library are available for Tokorozawa Campus users only. Off-Campus Access service is also limiting remote access to those journals by non-Tokorozawa Campus users. This may prevent access to free full-text articles of these journals through the Off-Campus Access service (e.g., American Journal of Physiology at http://ajpcell.physiology.org/).; [Solution/Workaround] Non-Tokorozawa Campus users can access these free full-text articles directly via the Internet without using Off-Campus Access.

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Report Problems / Get Help

Some databases, e-journals, operating systems, and browsers may not work properly with Off-Campus Access service. To report a new problem not listed in Known Issues, please e-mail us as below.

Contact e-mail address

info@wul.waseda.ac.jp

How to contact

Send an e-mail from your Waseda-net address.
Put "Report Problems: Off-Campus Access" in the subject line.
Copy and paste the Problem Report Form into the body of your e-mail and fill in the information.
The answer may be delayed on Saturdays, Sundays, National Holidays, university closing days in summer and year-end & new-year holidays.
If you cannot login, please check if your Login ID is entered correctly. It is necessary to convert all characters in your ID to lowercase.

Problem Report Form:

**Report Problems: Off-Campus Access**
1. Name:
2. Affiliation:
3. Faculty/Student ID#
4. Your operating system and its version:
Exapmle) Windows XP
5. Your browser and its version:
Example) Internet Explorer 7.0
6. Your location while connecting:
Example) Home, Hotel room
7. Time and Date the problem occurred:
8. Name of the database you were trying to access:
9. Description of problem:
Please describe the problem you experienced (error messages and other details).

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